Thank you for visiting and shopping at https://stemshop.store/ . Following are the terms and conditions that constitute our Shipping Policy. 

All orders are processed and shipped within 2 - 10 business days using third party courier service as many items are custom made and takes time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We ship to all countries except for individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after the shipment.

Time duration for the shipment to reach the customer:

  • International and GCC countries – 7  to 15 days

  • Domestic(Inside UAE) -  2 to 8 days

Delivery Charge:

  • International and GCC countries – 150 to 500 AED per KG

  • Domestic(Inside UAE) -  FREE for all orders above 120 AED.

Customs, Duties and Taxes:  For UAE customers nothing extra is applied apart from things mentioned clearly in your online bill. For International customers https://stemshop.store is not responsible for any customs and taxes applied to your order or any charges on local documentation. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy: We ship to all countries except for Countries banned by International or UAE laws.

Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.