Shipping Policy -

Thank you for visiting and shopping at stemtoysshop.com. Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 2-40 business days as many items are custom made and takes time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We only ship to addresses within the UAE.

Shipment confirmation & Order tracking -

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after theshipment.

Customs, Duties and Taxes -

stemtoysshop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages -

stemtoysshop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy–

We currently do not ship outside the UAE.

Returns Policy–

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.